Fashti
Book a walkthrough

Fashti, the operating system for property

Grow the portfolio without growing the payroll

Fashti is the intelligence layer for property and leasing teams. It sits on top of the systems you already run and takes over the routine operational work across the portfolio: answering inquiries, booking viewings, chasing documents, triaging repairs, reconciling rent, keeping the numbers current.

Less manual admin. More doors per person. Stronger net operating income.

Book a walkthrough See the platform

An illustrative view Inside the platform

Response time Seconds, not days A new inquiry is read, qualified and answered the moment it lands, at two in the morning as readily as two in the afternoon.
Coverage Nights, weekends, holidays Leasing and resident support carry on when the office is closed, which is when most renters are actually looking.
Deployment On top of your stack Fashti connects to the CRM, property management software, inboxes and calendars you already run. Nothing is ripped out.
Scope Inquiry to income Leasing, residential operations, maintenance and reporting handled inside one system with one record of what happened.

Where portfolios lose money

01 The problem

A portfolio rarely stalls because of strategy. It stalls in the gaps. The inquiry that waited nineteen hours. The viewing nobody confirmed. The renewal that came up three weeks late. The repair that sat in a shared inbox across a long weekend. Every gap is paid for twice, once in vacant days and once in the hours your team spends catching up.

Most property teams are not short of software. They are short of connective tissue. The CRM holds the leads, the property management system holds the ledger, the calendar holds the viewings, and a person holds all three together by hand, retyping the same details from one screen into another.

That handwork is the ceiling on the portfolio. Add a hundred doors and you add the admin that comes with them, so growth arrives attached to headcount. Fashti removes the handwork instead of the people, so the same team can run considerably more property without the week getting longer.

02 One connected system

Everything property operations touches, in a single platform

Fashti consolidates leasing, residential operations, maintenance and reporting into one connected system, and runs it on top of the tools your team already knows.

One layer of judgement over the systems of record you already pay for

03 Capabilities

Four pillars, one record of what happened

Each pillar works on its own and gets sharper alongside the others, because they draw on the same picture of your portfolio.

01 Leasing The full journey from first inquiry to signed agreement, answered in seconds and progressed without chasing.
  • Instant reply on every channel, day or night
  • Qualification against your own criteria
  • Viewings offered, booked and confirmed
  • Agreements prepared, sent and tracked
Leasing in detail 02 Residential operations Move ins, renewals, amendments and rent run as workflows instead of reminders in somebody's head.
  • Guided move in and move out checklists
  • Renewals raised on your notice schedule
  • Rent reminders, collection and reconciliation
  • Resident questions answered around the clock
Residential operations 03 Maintenance Intake, triage, work orders and contractor coordination, with only the genuine exceptions reaching a person.
  • Structured intake from residents and staff
  • First line triage against your repair policy
  • Work orders raised and contractors booked
  • Urgent cases escalated with full history
Maintenance in detail 04 Analytics and reporting Every workflow writes to one reporting layer, so the portfolio view is current rather than reconstructed each month.
  • Occupancy, pipeline and arrears in one place
  • Time to lease and time to resolution tracked
  • Owner and investor reporting on a schedule
  • No spreadsheet to rebuild by hand
Analytics and reporting

04 How it works

Live in weeks, not quarters

Fashti starts narrow and widens as it earns trust. No migration, no freeze on operations, no retraining the team on a new interface.

  1. 01

    Connect the systems you already run

    Days one to five

    We connect Fashti to your CRM, property management software, shared inboxes, phone and messaging numbers, and team calendars. Access starts read only, so you can watch what Fashti would have done before it is allowed to do anything.

  2. 02

    Teach it your portfolio and your rules

    Week one to week two

    Properties, units, rents, availability, screening criteria, notice periods, repair categories and escalation thresholds are mapped into one model. This is where your judgement goes in: what counts as a qualified lead, what a resident may be promised, what must never be decided without a person.

  3. 03

    Hand over the first workflow

    From week two

    Most teams start with inbound inquiry response, because it is the easiest to measure and the most expensive to get wrong. Once the replies read the way you want them to, you widen the mandate: viewings, documents, resident questions, maintenance intake, then the reporting that sits on top of all of it.

  4. 04

    Keep oversight where it belongs

    Continuous

    Every action is logged against the unit, the resident and the person or policy that authorised it. Approval thresholds, quiet hours, spending limits and escalation rules stay yours to set, and anything outside them lands in a queue for a human rather than being guessed at.

05 What changes

The same team. A considerably larger portfolio.

Fashti is measured by what your team stops doing by hand, and by what that frees them to do instead.

01 Fewer hours on leasing admin The routine part of the leasing journey runs itself, returning hours of administrative time to the team every week.
02 Fewer vacant days Immediate replies and same day viewing confirmations move good applicants through the pipeline before they look elsewhere.
03 Faster maintenance resolution Structured intake and automatic work orders cut the dead time between a resident reporting a fault and a contractor being booked.
04 No lead left waiting Every inquiry is screened against your criteria the moment it arrives, so strong prospects are never buried under weak ones.
05 More doors per person Units can be added to the portfolio without a matching increase in the headcount required to run them.
06 Stronger net operating income Lower administrative cost and shorter vacancy compound, month after month, into healthier net operating income.

06 A day in the portfolio

The same seven moments, handled differently

Nothing here is exotic. It is the ordinary week of a property team, before and after the routine work is handed over.

Moment Handled by hand Handled by Fashti
Inquiry arrives at 9:40 in the evening Sits in a shared inbox until the morning, by which point the renter has messaged four other listings. Answered in under a minute with the rent, the availability date and two viewing slots that fit the calendar.
Prospect asks for a viewing Three messages back and forth to find a slot, then a manual calendar entry that nobody confirms. Booked and confirmed against live availability, with a reminder the day before and a note if they do not show.
Application paperwork Documents requested one at a time, then chased twice a week until the file is finally complete. Requested as one checklist, tracked item by item, chased automatically and flagged when something is missing or expired.
Renewal ninety days out Spotted late, if at all, which leaves no room to negotiate and often ends in an avoidable void. Raised on your notice schedule with the renewal terms prepared, so the conversation happens while there is still time.
Rent short on the fourth Noticed during month end reconciliation, after the arrears have already compounded. Reminded, reconciled and reported the same day, with a record of every contact attempt attached to the tenancy.
Leaking tap on a Saturday Voicemail on Monday morning, triage on Monday afternoon, a contractor some time on Wednesday. Triaged on arrival, a work order raised against the unit and a contractor offered the first slot that suits the resident.
Monthly reporting Two days of exporting, pasting and reconciling, producing a picture that is already a fortnight old. Already written, because every workflow reported itself as it ran. The month end job becomes a review, not a rebuild.

07 How it connects

An intelligence layer, not a replacement

Fashti reads from and writes back to your systems of record, so the tools your team trusts stay the source of truth.

01 Something arrives A portal inquiry, a web form, a text message, an email, a resident request.
02 Context is assembled The unit, the rent, the availability, the tenancy, the policy that applies.
03 Fashti acts It replies, qualifies, books, drafts, raises a work order or asks a person.
04 Your systems update The CRM, the ledger and the calendar are written back to, not duplicated.
05 You keep the record One queue for exceptions, one timeline per unit, one audit trail for everything.

The same five steps apply whether the work is leasing, resident support or a repair

Onboarding connects directly to the software your team already uses. There is no migration to plan, no parallel running of two systems, and no week where leasing stops while something is configured. You keep your tools and your data; Fashti supplies the layer that makes them act together.

Where a system has no usable interface, we say so plainly at the assessment stage rather than promising a connection that will quietly fail later.

What Fashti connects to
Worth knowing

Fashti is not a property management system and does not try to become one. It does not hold your ledger, replace your accounting or ask your team to work in a new interface all day. It works in the channels where the work actually arrives, and leaves your systems of record exactly where they are.

What Fashti does not do

08 Oversight

Automation you can audit, line by line

Handing over operational work is a question of trust, and trust needs evidence. Fashti is built so you can see exactly what was done, to whom, and on whose authority.

01 Your rules, not ours Screening criteria, what may be promised to a resident, spending limits, quiet hours and escalation thresholds are all configured by you and enforced on every action.
02 A complete audit trail Every message, decision, document and work order is recorded against the unit and the tenancy, with the time, the trigger and the rule that permitted it.
03 Exceptions reach people Anything unusual, sensitive or outside policy stops and waits for a person, with the full history attached so the handover costs nothing.
Security and data handling Common questions

Start the conversation

Show us where the hours go

Tell us how your team spends its week and which systems you run. We will come back with a specific view of what Fashti would take on first, what it would leave alone, and what that is worth across your portfolio.

Book a walkthrough Read the platform overview

We read every message and reply within one business day